How can we help you?

Placing an order is easy and secure. Simply navigate to the product you wish to purchase, select the desired quantity, and click the "Add to Cart" button. Once you've added all desired items to your cart, click the cart icon at the top right corner of the page to review your items and proceed to checkout. Follow the prompts to enter your shipping information, choose your payment method, and confirm your order.

We understand that you might change your mind after placing an order. If you wish to modify your order, please contact us at support@email.com within 2 hours of placing your order. While we cannot guarantee changes can be made after this time frame due to our quick processing times, we will do our best to accommodate your request. ##

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and standard shipping can take 5-10 business days for delivery. Expedited shipping options are available for faster delivery.

Yes, we are pleased to offer international shipping. Please note that shipping times and costs will vary depending on the destination country. All applicable customs fees, taxes, and duties are the responsibility of the customer and are not included in the shipping cost. ###

To use the charcoal tablets, simply light the edge of the tablet with a small flame until it begins to sparkle and is covered in gray ash. Then, place it safely in an incense burner and lay your incense on top. The tablet will heat the incense, releasing its fragrance without the need for a continuous flame.

Each charcoal tablet is designed to last approximately 30-60 minutes. The duration can vary depending on the environment and the quality of the incense being used. For best results, ensure the tablet is fully lit and covered in ash before placing incense on top. ##

To ensure the longevity and quality of your charcoal tablets, store them in a cool, dry place away from direct sunlight and moisture. The original packaging is designed to keep them safe and dry until you're ready to use them.